Wow. That’s the longest title I’ve ever posted on a blog. Well Microsoft is known to be pretty fancy and they like to come up with buggy software. I’m not very familiar with their “old” Systems Center Configuration Manager 2007 and Systems Center Operations Manager 2007 but they are already bringing out new software even tho 2007 is not over yet. Good luck to them as they eat away at the Call center help desk software market.

The System Center Service Desk is a “new member of the System Center family and a product that pulls [management] all together,” Muglia said, noting the platform will offer Information Technology Infrastructure Library (ITIL)-based workflows and change control logic to enable IT administrators, business managers and end users to collaborate on processes that combine various System Center components.

The Service Desk, for example, will use the Windows Workflow Foundation in Windows Vista and server and will integrate knowledge and process-based logic from a simple, unified console IT administrators and partners can use.

New Microsoft System Center Service Desk and Virtualization manager Code-named Carmine source.